Terms and Conditions

Hippo Pop is a registered business (ABN: 83 857 705 099) and by using this online store to place an online order you are accepting the terms and conditions as stated below.

  1. All goods and services supplied by Hippo Pop are supplied on the following terms and conditions.
  2. All orders placed (In stock or pre Order) via any of our websites, Hippo Pop, Facebook or any of our eBay stores are bound by the same terms and conditions.
  3. All orders are final once you have placed them across all our websites.
  4. Payment must be in full before an order can be finalised and sent. Pre Orders must have either full payment or minimum pre order payment as stated on the web page.
  5. Cancellations of orders and pre-orders can occur only if it hasn’t progressed past the point where it’s paperwork has been sent to the warehouse to be processed and despatched, however we do not offer a change of mind refund and all funds must be placed into store credit, or you can switch the order over to another product. Cash refunds will not be given.
  6. Alterations/add ons to existing orders can occur only if it hasn’t progressed past the point where it’s paperwork has been sent to the warehouse to be processed and despatched.
  7. All product pricing is shown within Australian Dollars (AUD). During the checkout process, the full amount of your order, in AUD is shown as “Grand Total To Be Charged”.
  8. As we have thousands of products online sometimes we may inadvertently run out of an item due to damages or inventory discrepancies. In this case we will get in contact with you to offer an alternative, store credit or a refund on the unavailable product.
  9. All shipping information can be located within our terms and conditions below.
  10. Our Returns Policy can be located within our terms and conditions below.
  11. All information relating to returned orders can be located within our terms and conditions below.

We ship to all of our Western Australian customers from our Head Office and Warehouse in Perth, Western Australia.

We should have your order sent out 1-3 business days after you have placed the order. Please note that business days are (Monday to Friday 9am-5:00pm). If for some reason we are out of stock of an item on your order, we will ship you the balance of the order and generally put that item on back-order/pre-order for you (provided we are likely to receive more stock of the item) or we will refund you for that item (if we are not likely to get it back in). You will be notified about these issues (if they arise) via email or telephone.

We have a ‘by-arrangement’ (Saturday or Sunday, 10am – 5:00pm) pick up service available, from our headquarters in Alkimos, Western Australia and our Mt Lawley location. To pick up your order, use ‘Local Pickup’ option at the checkout, and one of our Shippo’s will contact you to make arrangements. Please note that an order not picked up within 10 business days, may be cancelled by Hippo Pop. Cancelled orders will be refunded, minus a 20% re-stocking fee.

We offer a flat rate of $8.99 shipping to any Western Australian address, and $14.99 to any other Australian state or territory, for all orders placed via the website.

This flat rate $8.99 shipping service is via Australia Post or our delivery service. Unless otherwise requested by the customer in ‘order notes’, deliveries unable to be delivered may be left in a suitable place at the delivery address. Please advise in ‘order notes’ of a preferred location. Please note, while we’ll do our best to leave your delivery in your preferred location, it isn’t always possible.

Standard Shipping – Estimated delivery time after processing time (1-3 business days).

WA Metro: 2 business days
WA Country: 5 business days
Interstate Metro: 3 – 6 business days
Interstate Country: No estimated delivery time given by Australia Post

At Hippo Pop, we take pride in ensuring that your goods have been carefully picked and packed with care to ensure that your item is not only of the highest possible quality, but that it arrives safely at your nominated delivery address. We recognise the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door.

However, sometimes items do become damaged in transit or there is some form of manufacturing defect thereby making the goods unfit for their intended purpose. If this is the case with your item please contact Hippo Pop immediately via email to headhippo@hippopop.com.au

Customers who have purchased from Hippo Pop should note that all returns/exchange enquiries must be received by Hippo Pop within 30 days of you receiving your goods at your nominated delivery address. A Hippo Pop Customer Support representative will be in contact with you within 1 – 2 business days after receiving your enquiry.

Upon receiving notification of damage or a manufacturing defect, we may request photographic evidence of the parcel and/or the particular product that has the issue. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue.

Defective items 

Hippo Pop will only issue refunds, exchange products and/or issue store credit if the defective item is returned to us in exactly the same condition it was received by the customer.

Hippo Pop will cover the shipping cost of defective item from the customer’s nominated delivery address to our HQ in Perth, Western Australia. This can be done several ways ie. Hippo Pop emailing a returns shipping label to the customer to use at their local Australia Post Office, or by refunding the postage upon the defective item being received by us at HQ. However, it must be noted that Hippo Pop reserves the right not to reimburse postage costs unless it expressly approves of the item being returned to us at HQ – therefore, it is very important that if you have got a defective or damaged item, you must contact us within 30 days of receiving that item.

Change of Mind

Hippo Pop does not offer refunds for change of mind. In the event you would like to return your item for another product or store credit, the customer is liable for any and all shipping costs associated. The item must be returned to Hippo Pop in exactly the same condition it was received by the customer.

You must contact Hippo Pop to discuss any exchange within 30 days of receiving your item. Hippo Pop reserves the right to refuse any return of a product due to change of mind.

Refunds

All refunds are at the discretion of Hippo Pop. Unless your item is deemed defective or is different from what was advertised you will not be entitled to a refund.

In the event of a refund, you will receive your money in the same manner and currency in which you paid ie. Credit Card, PayPal, Bank Transfer.

Credit Card

Refunds to credit card will be made to the exact card that was used to purchase the item. The refund will be made in Australian Dollars (AUD) at the current exchange rate. Hippo Pop is not liable for any variation in amount refunded due to exchange rates.

It can take up to 30 days for the refund to show up on the card statement.

In the event of your card expiring or being cancelled, the refund will need to be made through Bank Transfer. Hippo Pop can not refund money onto a different credit card.

In the event that your parcel is returned to our warehouse, which may be the result of an incorrect address entered, an undeliverable address or if the parcel was unclaimed after an attempted delivery, Hippo Pop will contact you via email in order to organise either reshipment or a store credit refund for the cost of the items.

As the shipping fees necessary to deliver your parcel have already been used in the initial shipment we require the cost of shipping to be paid again in order for a secondary dispatch to your location or corrected address.

Any return fees charged to us by the relevant postal services must also be paid for by the customer prior to re-shipment, as not claiming your parcel from your postal service incurs a charge for us to have your parcel shipped back to us from your location.

Alternatively, we can provide a store-credit refund via an online gift-card code for the cost of the items on your returned purchase. This allows you to place your order again with any other items you’re interested in to help blend the shipping costs over this new order.

If we receive no response to our initial email after 2 weeks time we will cancel the order and refund you via online gift card (excluding shipping and any processing/return fees). The email correspondence will be sent to the email address that you have used to place the order.